Clear, practical warranty terms for the parts we install and the work performed on those specific components.
CALL AUTO REPAIR · (276) 285-7382Limited warranty on new replacement parts provided and installed by Exit 7 and the direct installation labor.
Manufacturer or remanufacturer warranty applies, if offered. No separate Exit 7 assembly or installation-labor warranty.
No voluntary Exit 7 parts or related labor warranty for used or recycled components, to the extent law allows.
Subject to the exclusions below, eligible new replacement parts furnished and installed by Exit 7 carry a 90-calendar-day limited warranty starting on the date the completed repair is invoiced. This covers a qualifying defect in the specific replacement part or deficient workmanship directly involved in installing that particular part. It is not a general warranty on the entire vehicle or every component in the same mechanical system.
If the installed new part is confirmed defective, or the original installation of that part is found deficient, Exit 7 will evaluate the issue and determine an appropriate repair or replacement. Covered labor is limited to work reasonably required to correct that same covered part and its installation, not additional repairs to other components.
Other conditions or components that were not included in the original authorized work are not included in this limited warranty merely because they are in the same system, appear related, or were not identified during the original diagnosis. Additional underlying defects, existing wear, distinct causes of a similar symptom, and problems first found after the repair may require separate diagnosis and authorization. If the problem is shown to result from our covered installation, the covered-workmanship terms apply.
Exit 7 must have a reasonable opportunity to inspect the vehicle, review the original invoice and identify the cause of the concern. Subject to applicable law, the shop determines warranty eligibility and whether repair or replacement is appropriate, in its reasonable discretion. Work outside the approved warranty scope requires separate authorization.
The limited warranty does not apply to damage from an accident, abuse, improper fluid, contamination, overheating, unauthorized modification or the failure of a different component, except to the extent the damage is actually attributable to a covered defect or deficient original installation. Normal wear and pre-existing conditions are not covered by this voluntary warranty.
Any warranty on a new or remanufactured engine or transmission assembly is supplied by its manufacturer or remanufacturer under the applicable written warranty, if any. That provider sets the warranty period, claim requirements, exclusions, and any coverage or reimbursement for removal, reinstallation, fluids, shipping or labor. Exit 7 does not provide its own separate 90-day parts-and-labor warranty on these engine or transmission assemblies or their installation, except where required by law or expressly agreed in writing. We may assist in submitting a claim, but approval and reimbursement are subject to the provider’s terms.
Used or recycled parts are installed as-is, with no voluntary warranty from Exit 7 on the part or the labor used to install it, to the extent allowed by law. Any separate parts-seller warranty is governed by that seller’s written terms and does not create an Exit 7 labor warranty.
Contact us promptly at (276) 285-7382 and provide your original invoice and a description of the concern. Allow us to inspect the vehicle before arranging other repair work. Third-party repairs should not be undertaken with an expectation of reimbursement without our prior approval, except as required by law. We will explain whether the failure falls within the covered original repair or requires separate diagnosis and authorization.
Important customer rights: This webpage describes our voluntary limited warranty. It does not eliminate rights or remedies that cannot be excluded by law, including legal responsibility for negligent diagnosis or repair. Specific written invoice terms, an applicable manufacturer’s warranty and governing law control where they provide additional or different protections. No provision here creates a warranty on work or parts not included in the original repair.
Policy published November 2026 · Exit 7 Towing & Auto Repair · 200 Travelite Road, Bristol, VA 24202
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